Focus is key! From an errors and omissions (E&O) perspective, agents cannot lose focus during this disrupted work setup. Working from home does not change the fact that all procedures and processes that apply in the home office also apply at the “home” office.
Much ink—and a lot of webinar time—has been devoted to the topic of agency websites leading to errors & omissions claims in recent years. The message is simple: Our insureds are getting skewered in lawsuits because they make grandiose promises on their websites, which then become “star witnesses” against the agency. Your own words are used against you in devastating fashion, over and over.
If you’ve forgotten what’s coming this month, you can be forgiven. COVID-19 has been front and center in our lives for so long that it’s difficult to look beyond it. But now’s the time you need to be thinking about hurricane season. And if you are an “inland agency,” this article applies to you, too, so keep reading.
John’s client, Dave, called him with a common concern. He was paying too much for his auto insurance and his policies were coming up for renewal. While Dave was concerned with price, he wanted his $1-million umbrella policy in force to protect him from any catastrophic accident. After conducting a market search, John found a primary auto policy with a different carrier, saving him 25%. Both men were delighted and the switch in carriers was made.